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FAQS

FREQUENTLY ASKED QUESTIONS
 FINE ART

When will my artwork ship?

(Processing and shipping times)

Open-edition prints 11X14 and smaller typically ship prints 14 business days from the time of payment – occasionally it can take longer if we have a big surge in our volume of sales, but often times it is quicker. Each piece of art is printed to order and inspected for quality. All limited edition prints are printed to order, personally inspected and shipped with a Certificate of Authenticity signed and numbered by Ashley Woodson Bailey. You will be notified via email when your order ships. We are a small artist studio, and do not carry inventory, and therefore cannot ship on demand. If you desire expedited service, please contact hello@ashleywoodsonbailey.com to inquire, and we will our best to accommodate your request.

how long will it take to receive my print?

All limited-edition prints are shipped via FedEx. Shipments are estimated to take 1-5 business days from the date of shipment based on shipping zip code. If you desire expedited shipping, please specify when you place your order. If you are concerned about your shipment date or have questions, please contact us by emailing hello@ashleywoodsonbailey.com. We will do our best to accommodate shipping requests.

International Shipping Details:
Limited Edition orders to international addresses are sent via FedEx. This service does offer tracking, is insured and can take up to a month.

The above times are all estimates from our shipping carriers. Ashley Woodson Bailey is not responsible for service transit time. Transit times are provided by shipping carriers and may vary with package origin and destination, particularly during peak times or during inclement weather.

What will it cost to ship my print?

Shipping prices are as follows and will automatically be added to your order before checkout:

Domestic (USA)  —
FREE for ALL orders (USA ONLY). This service offers tracking, is insured and averages 5-7 days for delivery to most locations.

International —
FedEx International Shipping
11″ x 14″ and smaller  –  $45.00
24″ x 30″  –  $65.00
40″ x 60″  –  $75.00

FedEx Canadian Shipping
Flat fee for all sizes:  $40.00

INTERNATIONAL SHIPPING—DELAYS, VERIFICATION, DUTIES AND FEES
Customers are responsible for all international customs and duty fees. These are in addition to, and not included in, the cost of shipping and are incurred at the time of delivery. We are not able to calculate how much these fees might be, should they occur. You should inquire with your local customs agency for more information and assistance in this area. Returns will not be accepted due to customs fees. We are not able to mark items as “gift.” Ashley Woodson Bailey is not responsible for any duty/taxes charges you may incur at the time of receipt of your order; as the buyer, these fees may be charged to you when your package arrives, and are beyond our control.

How are prints packaged?

All smaller prints are carefully packaged in a sleeve with double corrugated board and shipped in a sturdy flat cardboard mailer. The larger (unframed – over 24″ x 30″) prints are carefully rolled in a tube with tissue paper. 

All Limited Edition prints include a signed and numbered Certificate of Authenticity.

What paper are the photographs printed on?

All prints are produced on luxurious Hahnemuhle Photo Rag paper which gives each print a fine, smooth matte surface. All prints are sprayed with a UV, water and scratch resistant coating. As such, they are printed to order, and require extra time, love and care. We chose this paper because of the depth it creates with each image—they truly come alive.

Do the prints include a white border?

No, all prints are produced with a full bleed unless otherwise specified. Limited edition prints are signed and numbered at Ashley’s discretion along the bottom edge of the print. If you have a custom printing or border request, please email hello@ashleywodsonbailey.com prior to placing your order. We are happy to assist.

Are all images sized the same?

No – each of Ashley’s pieces are shot individually and sized and cropped per each specific size.

Please note: Standard frame sizes are not all proportionally the same. For that reason, we reserve the right to crop images as best we see fit in order to suit the appropriate size of the frame order. If you have a concern about how your image may be cropped, please email hello@ashleywoodsonbailey.com.

Will my print by signed or editioned?

All prints over 11×14″ ordered from Ashley Woodson Bailey’s studio and website will be signed. We personally inspect, sign and number each limited-edition print prior to shipping.

Editions are as follows:

5x5"- unlimited, signed

5x7"-unlimited, signed
8″ x 8″ – unlimited, unsigned
8″ x 10″ – unlimited, unsigned
11″ x 14″ – unlimited, unsigned
12” x 12”- unlimited, unsigned
20”x 20” – 20, signed and numbered
20” x 30” – 20, signed and numbered
24″ x 30″ – 15, signed and numbered
30” x 40” – 15, signed and numbered
30” x 50”- 10, signed and numbered
40″ x  40″ – 10, signed and numbered
40″ x 60″ – 10, signed and numbered

44x66"-5, signed and numbered

We occasionally release new sizes for previously retired prints. If you do not see your size edition marked here, and would like to know the edition that you are purchasing in advance, please email hello@ashleywoodsonbailey.com and we will be happy to advise.

Do you offer framing?

We do not offer framing at this time.

    Do you offer size alterations or custom crops?

    Ashley Woodson Bailey will gladly commission a size alteration of any print that we currently sell on our site. Please email hello@ashleywoodsonbailey.com to inquire about sizing, and we will send you a proof.

    Our standard sizing:

    5" x 5"

    5"x7"
    8″ x 8″
    8″ x 10″
    11″ x 14″
    12” x 12”
    24″ x 30″
    40″ x 40″
    40″ x 60″

    Please note: Due to the photographic nature of all of our prints, not all images can be sized larger than they are currently offered.

    Do you offer custom commissions or single editions?

    Certainly! Please email hello@ashleywoodsonbailey.com to inquire about availability and pricing.

     

     Our Fabric

    Are the Printed Fabrics Washable?

    The dimensional stability and hand of the cloth, which is a function of the fiber content and weave, are affected by repeated washing. Some grounds perform better than others. Please email hello@ashleywoodsonbailey.com to inquire.

    Are your fabrics FR rated?

    None of our grounds are inherently flame-retardant. However, some may be coated after printing. We are happy to ship rolled goods to a finishing plant for coating application.

    Are your fabrics recommended for upholstery?

    Our organic cotton denim, linen and linen blend grounds are the best suited for slipcovers and light upholstery. However, because of the nature of ink-jet printing, our fabrics are not recommended for heavy-use upholstery. The pigment ink does not penetrate as deeply as the wetter process of screen printing. With heavy abrasion, one can wear through the surface design to the fibers below.

    Can you print on commercial grade fabrics?

    Yes! Please email hello@ashleywoodsonbailey.com to inquire about commercial capabilities.

     Our Wallpaper

    How much wallpaper do I need to order?

     

    Please note: Our wallpaper is handmade and dye lots vary slightly. It is important to ensure you order sufficient quantities from a single dye lot. We recommend confirming your measurements with a professional paperhanger before ordering. Or feel free to contact us at hello@ashleywoodsonbailey.com We are happy to work through your measurements with you.

    Is there a minimum order?

    There is a minimum order for certain medians

    How long will it take to receive my wallpaper?

    Lead time for all wallpaper orders is approximately 4-6 weeks prior to shipment. Rush delivery is available for an additional fee and subject to availability. Please email the studio at hello@ashleywoodsonbailey.com to inquire.

    Can you print on commercial grade wallpapers?

    Yes! Please email hello@ashleywoodsonbailey.com to inquire about commercial capabilities.

     Do you offer custom wallpaper colors or patterns?

    Certainly! Though not all patterns can be customized. Please email hello@ashleywoodsonbailey.com to inquire about availability and pricing.

     The Studio

    Do you accept returns or exchanges?

    We do not accept returns. All of our products are custom made to order, and we highly recommend purchasing samples before ordering larger goods.

    If you believe your product to be defective and it has not been used or installed please contact us by emailing hello@ashleywoodsonbailey.com within 10 days of delivery so we can review your issue. We will request written notification as well as photo documentation of damages (including original and shipping packaging) within 10 days of receiving them. After 10 days, we will no longer replace an item.

    Do you offer trade pricing?

    We do! Please find more information about our trade accounts here.

    Can you create custom patterns, artwork or print on alternate base fabrics or materials?

    We can and would love to do this for you. We require minimum quantities for orders like this, please email hello@ashleywoodsonbailey.com for more information.

    Do you ever have sales?

    Yes, we do! Our sales are limited, but newsletter subscribers receive early access and special deals. Sign up for our newsletter at the bottom of this page. Ashley often promotes sample and flash sales via social media. Follow the studio on instagram and facebook to keep an eye out!

    Does Ashley teach classes or offer speaking engagements?

    Ashley is not teaching any florography classes at this time. You can inquire with the studio about scheduling or attending any upcoming speaking engagements by emailing hello@ashleywoodsonbailey.com. We also recommend signing up for our newsletter to hear about upcoming events.

    How did Ashley begin photographing flowers?

    That’s a wild, beautiful, painful story. You can read more about Ashley on the Stories section of our site.